shipping policy

Payment Methods

We accept the following payment methods: Personal checks, Visa and MasterCard.

Shipping Methods

We typically ship via US Postal Service on Tuesdays and Fridays. Larger orders may be shipped via UPS.

Shipping costs within the United States

Free shipping on orders over $75 (before shipping, and taxes for the 48 contiguous states only). Orders are shipped via US Postal Service and UPS at our discretion. For orders to Hawaii and Alaska, please contact us via telephone: 707 465-8955 , via email: ewest@orgess.com or via our website contact page and we’ll find the best shipping options for you.

International Customers

We have distributors in many countries and will direct you to them or in some cases we can process an order for you, please contact us via telephone: 707 465-8955 , via email: ewest@orgess.com or via our website contact page and we’ll find the best options for you.

Returns and Exchanges

Due to hygienic concerns, Organic Essence Inc bodycare products are not returnable. However, we want you to be 100% pleased with everything you purchase from Organic Essence, so give us a call for replacing or getting a refund within 60 days from your purchase: 707 465-8955 , via email: ewest@orgess.com or via our website contact page and we’ll find the best options for you.